CLIENT SERVICES

 

SHIPPING/RETURN/EXCHANGE POLICY

 

  • We offer free express shipping on all orders within continental United States. Each order is hand inspected and hand packed.

    Please allow up to three business days to process all orders. Orders are processed Monday through Friday, excluding Saturday, Sunday and holidays.

    Some exceptions may apply to Pre-orders, Back-orders, Limited edition products.

    We do not take responsibility for lost, misplaced packages stating “Delivered” by the package carrier(s). We do not take responsibility for incorrectly delivered packages if the address information provided is incorrect or incorrectly entered at the time of purchase.

    We do not claim responsibility for package delays or lost items due to items being returned to sender by the package carrier(s) for reasons including, but not limited to: insufficient address provided at checkout, inaccessible delivery location at time of delivery, unpaid duty fees and inability to forward package to updated addresses.

    If you have any questions or concerns, please contact us at customerservice@arinzemarshall.com

  • Since orders are limited we only offer return or an exchange* in the event your order is defective or incorrect.

    We do not accept returns or exchanges for items due to change of mind, buyer’s remorse, or personal preference. All orders are considered final unless the item is defective, damaged, or incorrect.

    By completing your purchase, you agree to these terms.

    Returns and exchanges are only valid within the first 7 days of the date of delivery of your product.

    Since shipping is complimentary, Customers/Clients are responsible for return shipping costs unless the item is defective or incorrect.

    The item must be in original packaging, in perfect and sellable condition with no marks, blemishes or use.

    Arinze Marshall's sale and discount items are sold "as is" and cannot be returned, exchanged, or adjusted in price.

    Refund will be initiated after receipt and inspection of your return.

    *Exchange is final, no return or refund.

    We reserve the right to update or modify this policy at any time without prior notice.